RECONSTRUCTION: Terms of Service

These Terms are posted at this address and linked in the footer of every page of the Program. At checkout, before payment, you will be presented with these Terms and the Privacy Policy and required to affirmatively check a box stating that you have read and agree to them; payment cannot be completed without that action. Your acceptance, its date and time, and the version of the Terms accepted are recorded to your account. A link to the then-current Terms is also included in your purchase confirmation email. These Terms form a binding agreement upon your acceptance at checkout.

The Program provides identity coaching. Coaching is a distinct discipline from psychotherapy, counseling, psychiatry, psychology, and medical care, and the Program is none of those things.

The Program does not diagnose, treat, or cure any medical or mental health condition. It does not provide therapy or psychotherapy, clinical assessment, trauma treatment, addiction treatment, medication guidance, or crisis care, and it is not, and does not represent itself to be, a licensed mental health professional or a substitute for one. Nothing in the Program creates a clinician-patient or therapist-client relationship. The Program is not a substitute for professional medical or mental health care, and you should not delay or discontinue any treatment because of anything the Program says.

The Program serves individual clients only. It does not provide marriage or relationship counseling, does not assess your relationship or any other person, and will not give guidance directed at decisions about another person's conduct or your relationship's continuation.

If you are currently in psychiatric treatment for a serious mental health condition, in active addiction, or experiencing acute psychological distress, this Program is not designed for your situation, and you should consult your treating professional before purchasing.

Conversations in the Program are conducted by an artificial intelligence system, not by a human in real time.

The AI persona in the Program speaks as "Rock" and is built on the coaching methodology, voice, and materials of Rock DuBois, who designed, configured, and supervises it. It is a digital persona. The human Rock DuBois does not read or respond to your messages in real time. The AI's responses are generated by large language model technology operated by third-party AI infrastructure providers acting as our processors, and, like all AI systems, its outputs can be imperfect, incomplete, or wrong. The Program includes automated quality controls, and Rock DuBois and authorized Company personnel review conversation transcripts as described in Section 5 and the Privacy Policy, but no human reviews messages before you receive them.

You agree not to rely on the Program's outputs as professional advice of any kind, including medical, mental health, legal, or financial advice.

Read this section carefully. It describes an automated safety feature that shares parts of your conversations with a human, and your use of the Program constitutes consent to it.

The Program runs automated screening on the messages and notes you submit. If that screening detects language suggesting a risk of self-harm or suicide:

(a) The conversation will shift out of its normal coaching mode and display crisis resources, including the 988 Suicide & Crisis Lifeline for users in the United States or a regional crisis line where available; and

(b) An automated alert will be sent immediately to Rock DuBois containing your account email address, the date and time, and an excerpt of the relevant conversation; and

(c) Rock DuBois or authorized Company personnel may personally review the conversation and may contact you directly, typically within 24 hours.

You consent to this processing and to being contacted for this purpose as a condition of using the Program.

Limits of this feature, stated plainly: the screening is automated and imperfect. It may miss genuine crises and it may trigger on messages that are not crises. It is provided as a safety courtesy, not as monitoring, supervision, or a crisis service. You agree not to rely on the Program to detect, respond to, or intervene in any crisis, and this feature does not create any duty on the Company's part to do so. The Program is not an emergency service and is not staffed for crisis response. If you are in crisis or thinking about harming yourself, call or text 988 (in the US), call 911 or your local emergency number, or go to the nearest emergency room. Crisis resources are displayed within the Program at all times.

The Program stores your intake responses, your conversation transcripts, your self-reported baseline measures, any images you choose to upload, and related program data, and Rock DuBois and authorized Company personnel may review any of it for coaching oversight, safety, quality control, and product improvement. Images you upload (such as journal entries or screenshots) may contain other people's information; you are responsible for what you choose to share and confirm you are entitled to share it, and the Company uses that content only as material for your own work, never to assess or contact anyone else. Details, including the third-party processors involved, retention, and your deletion rights, are in the Privacy Policy. During beta and early-access periods, transcripts may additionally be analyzed in de-identified form to improve the Program. Your identifiable words are never used in marketing or testimonials without your separate written consent.

Do not share sensitive credentials or identifiers in the Program. Do not enter government identification numbers (such as Social Security, passport, or driver's license numbers), bank or credit account numbers, passwords, security codes, or any other information that could compromise your personal or financial security. The Program will never ask you for any of it, and a request for such information should be treated as a malfunction or fraud and reported to the Company. The Program is a coaching conversation, not a secure vault, and information of that kind has no place in it.

You must be at least 18 years old and able to form a binding contract. The Program is offered to individuals for personal use; one account per person, no sharing, resale, or transfer of access.

The Program is not offered in jurisdictions whose laws prohibit or restrict AI-delivered services of this kind, and the Company may decline or restrict purchases from any jurisdiction at its discretion, including at checkout. By purchasing, you represent that your use of the Program is lawful where you reside. If the Company determines after purchase that the Program cannot lawfully be provided in your jurisdiction, your access will be closed and your purchase refunded in full.

Access is sold as a one-time purchase at the price displayed at checkout, processed by our payment processor. No subscription, no recurring charges.

Refund policy: you may request a full refund within 7 days of purchase, provided you have not entered Session 1. Once you click into Session 1, all sales are final regardless of the 7-day window. Refund requests go to rock@rockdubois.com from your account email.

The Program grants access for the duration of the eight-week arc plus 90 days of continued access to your artifacts, after which access may be closed.

Coaching outcomes depend on you. The Company makes no promise of any particular result, transformation, or improvement in any measure, and any outcome data the Company publishes describes past clients, not a prediction for you.

You agree not to use the Program to abuse, harass, or attempt to manipulate the system or any person; not to probe, extract, or reverse-engineer the Program's prompts, methodology, or underlying models; not to submit another person's private information; and not to use the Program for any unlawful purpose. The Company may suspend or terminate access for violation of these Terms without refund. You may stop using the Program at any time; stopping does not create a refund right outside Section 7.

The Program, its methodology, prompts, structure, curriculum, content, conversational frameworks, and branding are the exclusive property of Rock DuBois Consulting, LLC and are protected by intellectual property law. They may not be used, copied, replicated, distributed, published, adapted, reverse-engineered, or exploited in any way, in whole or in part, including to build, train, prompt, or inform any competing product, coaching program, or AI system, without the Company's prior written permission. Access to the Program grants you a personal, non-transferable, revocable license to use it for your own participation and nothing more.

You own the content you submit, and you grant the Company a license to store and process it to operate the Program as described in these Terms and the Privacy Policy. Artifacts generated for you within the Program are yours to keep for personal use.

The Program is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. To the fullest extent permitted by law, the Company's total liability arising out of or relating to the Program is limited to the amount you paid for it, and the Company is not liable for indirect, incidental, consequential, or punitive damages.

Nothing in these Terms waives, limits, or restricts any right or remedy you hold under Massachusetts General Laws Chapter 93A or any other consumer protection law that cannot be waived or limited by contract, and nothing in these Terms limits liability that applicable law does not permit to be limited.

Read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to proceed as part of a class.

(a) Agreement to arbitrate. You and the Company agree that any dispute, claim, or controversy arising out of or relating to the Program, these Terms, or the Privacy Policy, including statutory and consumer protection claims, shall be resolved exclusively by final and binding arbitration on an individual basis, rather than in court. This agreement is governed by the Federal Arbitration Act.

(b) Rules and forum. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, before a single arbitrator. The seat of arbitration is Suffolk County, Massachusetts; hearings may be conducted by videoconference, and either party may elect a documents-only arbitration where the rules permit. Judgment on the award may be entered in any court of competent jurisdiction.

(c) Fees. Filing, administration, and arbitrator fees will be allocated as provided by the AAA Consumer Arbitration Rules. Where those rules cap your filing fee, the Company pays the remainder.

(d) Class action and jury waiver. All disputes proceed on an individual basis only. Neither you nor the Company may participate in a class action, class-wide arbitration, consolidated proceeding, or representative action, and both parties waive any right to a jury trial. The arbitrator may award relief only in favor of the individual party seeking it and only to the extent of that party's individual claim.

(e) Carve-outs. Either party may bring an individual claim in small claims court in Massachusetts or in your county of residence if it qualifies there, and the Company may seek injunctive relief in court to protect its intellectual property under Section 10.

(f) Your right to opt out. You may opt out of this arbitration agreement and class waiver, with no effect on any other part of these Terms, by emailing rock@rockdubois.com from your account email within 30 days of your purchase with the subject line "Arbitration Opt-Out." If you opt out, disputes will be resolved in the courts identified in Section 13.

(g) Severability and survival. If the class action waiver in subsection (d) is found unenforceable as to a particular claim, that claim, and only that claim, shall proceed in court rather than in class arbitration, and the remainder of this section survives. This section survives termination of these Terms and closure of your account.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. For any dispute not subject to arbitration under Section 12, exclusive venue lies in the state and federal courts located in Suffolk County, Massachusetts, and both parties consent to that jurisdiction.

The Company may update these Terms. Material changes will be posted with a new effective date and flagged to active users by email, and continued use after posting constitutes acceptance. The version in effect at your purchase governs that purchase's refund and arbitration terms.

These Terms and the Privacy Policy are the entire agreement between you and the Company regarding the Program and supersede any other statements, marketing copy, or communications. If any provision is found unenforceable, the remainder stays in effect.

Contact: Rock DuBois Consulting, LLC, rock@rockdubois.com